Service System
User Life-cycleRISEService Concept
C&D Automobile has always been customer-oriented and focused on the customer's lifetime value.
We are committed to providing customers with reliable, interactive, sustainable and extraordinary car services,
in order to create a more productive, fulfilling and valuable automobile life.
Reliable
Be professional and effcient at work, be sincere and trustworthy to customers
Effectively solve car problems with excellent competence;
Operate with integrity and standardization, and establish an effective service monitoring mechanism;
Improve service efficiency and respond to customer needs in time.
Sustainable
Maintain service sustainability and establish long-term and stable customer relationship
Clarify service standards, standardize service process, and continuously ensure service quality;
Provide comprehensive services to meet customers’ needs throughout the vehicle life cycle;
Practice long-termism, constantly seek innovation, and provide solutions that keep pace with the times;
Fulfill social responsibilities, drive sustainable development by digitization and "low-carbon".
Interactive
Attentive companionship, close interaction, growing together with customers, and passing on corporate warmth
Treat people with enthusiasm, make customers feel relaxed and comfortable, and accompany customers all the time in their automobile life;
Interact multi-dimensionally, connect with customers through diverse forms and maintain positive communication;
Understand customer needs, innovate service patterns, continuously create added value for customers, and achieve common development.
Extraordinary
Create high-quality, differentiated service experience and achieve service value addition
Treat people with enthusiasm, make customers feel relaxed and comfortable, and accompany customers all the time in their automobile life;
Interact multi-dimensionally, connect with customers through diverse forms and maintain positive communication;
Understand customer needs, innovate service patterns, continuously create added value for customers, and achieve common development.
LIFT Supply Chain Service System
C&D Automobile (Group) adheres to the service principles of
We are committed to providing one-stop "LIFT supply chain service" program that customizedly combines the above-mentioned service elements, and covers the upstream and downstream of the automotive industry chain.
Logistics
Integrate domestic and overseas logistics and warehousing resources, customize services according to regions, countries and product characteristics, and provide logistics, warehousing and related supporting services for all aspects of supply chain operation for customers at home and abroad.
Information
Integrate information resources to provide customers with platform-based full chain information solutions.
Finance
Integrate financial resources to provide domestic and foreign customers with customized financial solutions for the automotive supply chain.
Trading
Integrate total factor commodity resources and market resources, in order to provide domestic and foreign customers with full chain business services of automobile industry chain and supply chain.